Appointments

 

Our patient scheduling system is flexible enough to accommodate patients with urgent, non-urgent, complex and planned chronic care and preventative health care needs.

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The individual preferences of our General Practitioners and other health care providers such as our Nurses are accommodated.  Members of the clinical team are consulted about the length and scheduling of appointments.

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Patients can request to see their preferred Doctor or member of the health team.  The length of clinical consultations will vary according to individual patients needs. Our aim is to provide enough time for adequate communication between patients and their Doctors to facilitate preventative care, effective record keeping and patient satisfaction. Patients are encouraged to ask for a longer appointment at the time of booking if they think it will be necessary.

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Our Practice endeavours to accommodate patients with urgent medical matters even when fully booked.

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Home visits may be available in suburbs, please contact our receptionists to confirm.

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Staff members are trained to have the skills and knowledge to assist patients in determining the most appropriate length and timing of consultations and to recognise and act accordingly for patients with urgent medical matters.

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We endeavour to respect patients cultural background and where possible meet their needs including providing privacy for patients and others in distress.

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Fees

 

Toukley Family Practice is a private billing Medical practice. Many services associated with management of Chronic Conditions  & Health Assessments for the over 75 years group are directly billed to Medicare.

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Direct billing to Medicare is available with some General Practitioners for children under 16 years of age, aged pensioners and some Health Care Card Holders. Private fees may apply for consultations in the Wyong Shire Skin Cancer Clinic, please discuss with reception.

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Where possible information is provided in advance about the cost of health care and the potential for out of pocket expenses, however some longer consultations and unexpected services may incur higher out of pocket expenses.

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Telephone 4352 8600 for all appointments or call in at the main Reception Desk.