During the global Coronavirus pandemic, our practice is taking all necessary precautions to ensure the safety of our patients and staff.  We continue to monitor all health alerts and government restrictions and are acting on the advice from the Australian Government and the Department of Health, together with other professional bodies.

Frequently asked questions

Do I still need to attend in person for my doctor's appointment?


When you make your appointment with our receptionist, you will be triaged to determine if you need to attend in person or if the reason for your visit can be dealth with over the phone. If you need to attend in person you will be advised of what precautions you must take. Social distancing rules apply both in our waiting room and in the consultation with the doctor. We request you adhere to these when attending.




Do I come into the practice on arrival and wait in the waiting room?


For your wellbeing we are minimising the number of patients in the waiting room at any one time. We ask that you telephone us to let us know you have arrived and stay in your car. A receptionist will call you when the doctor is ready to see you.




More information on hand washing?


Click here for more information




More information on Social Distancing


Click here for more information




Patient Information


More information




Why Telehealth?


Telehealth – Where possible we are encouraging patients use telehealth to consult with their preferred GP. Telehealth is a convenient way to have a consultation with a GP in the comfort of your own home. Most Telehealth consultations are by phone and do not require web cams or specific programs to be downloaded.

Telehealth is good for:

  • chronic disease management
  • repeat prescriptions
  • exploring mental health issues
  • specialist and Allied health referral letters
  • discussing general health maintenance.

Telehealth is not suitable for:

  • conditions where your doctor may need to listen to your heart, or lungs or feel your abdomen
  • Pprocedures including skin lesion excisions, cervical cancer smears, insertion of contraceptive devices or administering injections.

Your Telehealth consultation is private and confidential unless you choose to have someone participate in the conversation. Telehealth consultations are not recorded and are conducted in the privacy of the doctor’s consulting room.




What's changed?


Booking appointments – Currently we have closed our online booking service. This is so that we can triage all patients and advise them of the procedure for their appointment.

Waiting room – You may notice a reduction in the number of chairs in the waiting room. This is to reduce the number of patients in the waiting room at any given point in time and also to abide by social distancing requirements.

Face to face appointments - If you have a face to face appointment with your doctor, you are asked to phone the clinic from your car and wait until we ask you to come into the clinic. This process is designed to reduce the number of patients in the waiting room.

Cleaning – Our practice is following the advice from the Department of Health and have implemented additional cleaning duties. All frequently touched surfaces (waiting room chairs, door handles, reception desk, EFTPOS machine, doctor rooms) are being cleaned regularly throughout the day with a bleach solution. This precaution is aimed to minimise the risk of transmission of any harmful viruses, moulds, fungus, algae and/or other harmful pathogen.




How do I stay up to date


The National Coronavirus helpline on 1800 020 080 is a great source of information as is the NSW health website

(https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert)

For up-to-date information of our individual practice, we encourage you to follow our Facebook page - https://www.facebook.com/toukleyfamily practice





COPYRIGHT 2017   I  PRIVACY POLICY    I  TERMS & CONDITIONS